Need help answering a Zotero question? Zotero's Support page is always a great place to find answers.
Or, you can email us at the library:
Zotero is online software to help you:
Zotero is optional. Use of this free software is recommended, but not required by any Hollins program.
Installing Zotero:
*Note: in order to use Zotero features in MS Word, you must have Word installed on your computer.
Troubleshooting tips:
Is Zotero Required? No, use of this software is optional. If you need advice on other methods for formatting citations, please contact your writing mentor, thesis coordinator, or ask a librarian. If you start using Zotero and decide you'd prefer to finish your document by formatting citations manually, all you need to do is follow the instructions for "unlinking" your document from Zotero - see below.
My citations have errors - now what? It is normal to see misplaced or missing information in a software-generated footnote. Zotero reads and saves the information it finds online, but that information is not always correct. All footnotes and bibliographies created with Zotero should be checked for two common problems: missing information, and formatting variations.
How do I check Zotero citations? Use a style guide for the citation style you are using. For example, these are guides for Chicago Style.
These issues commonly need to be corrected:
How to correct, or add missing information to, a Zotero footnote
Good news: making changes is easy! First correct the citation information in your Zotero software, then click "Refresh" in your document:
Here is a great video showing these correction steps:
How to make formatting changes to Zotero footnotes or bibliography (Unlinking from Zotero)
To change the formatting (indentation, spacing, order of entries etc.) of a Zotero footnote or bibliography, you must first unlink your document from Zotero. Unlinking is IRREVERSIBLE: once you unlink you will not be able to use Zotero's features anymore, so you should wait to unlink until you have a final copy.
Once all of your footnotes and bibliography entries have been entered into your document, then use the "Unlink citations" button in Word or Google Docs. Once you are unlinked, you can then change the formatting of your citations.
(warning: do not change the formatting of citations in your document without unlinking from Zotero first. If you don't unlink, your changes will automatically reverse, the next time you re-open your document.)