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User-Centered Access: Planning and Implementing a Fine-Free Policy (ASC 2017) and Revolutionize Circ: Free Yourself from Fines (VLA 2018)
Our library’s proposal to extend lending and eliminate overdue fines has been implemented successfully! We’ll share why and how we managed to align our circulation policies with the needs of our most frequent users. By Maryke Barber and Karen Ryan, Hollin